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Terms and conditions



Once a quote is accepted a 50% deposit of the total fee is requested.


Payment by BACS transfer to:
Mrs Sarah Carpenter, Account No: 00148067, Sort Code: 83-18-28.

Payment for the remaining 50% is due on completion of the in-house/remote service. The invoice
will be re-issued at that point.

A 10% interest charge will be levied against all late payments.

Services will be charged at double time on Christmas Day, Boxing Day, New Year's Eve and New
Year's Day. Public Holidays will be charged at time and a half.

Cancellation/Termination of agreement:

Any cancellation of the booking prior to the start date or before the agreed end date will result in
the retention of the deposit.

There is a degree of flexibility around hours and nights and this can be discussed and agreed given
reasonable time on both sides.

Should the booking be cancelled by Sarah Carpenter Sleep due to unforeseen circumstances the
deposit will be returned in full.

Any cancellation or termination by Sarah Carpenter Sleep will result in a refund of any monies paid.

Notification of Sickness:

In unforeseen circumstances, e.g. the child or another member of the family showing signs of
sickness on the day the service is due every effort will be made to reschedule dates.

Condition of Service Agreement:

Overnight in house attendance requires a suitable place for Sarah to rest whilst baby is sleeping e.g.
bed or sofa with blankets.

24-hour in-house attendance requires provision of meals or time for breaks to allow Sarah to
purchase/prepare a meal.

WhatsApp support is provided Monday to Friday.

Camera supplied for remote support is kept by the client at the end of the engagement. Client is
responsible for disconnecting the session once the service is complete.

Travel incurred beyond 1 hour from Crieff is charged at £25 per hour.


Sarah Carpenter Sleep has extensive insurance cover and details are available on request.


At the end of the service clients will be asked to provide a testimonial.

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